About Us Rochford Joinery are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Our Contact details:
Unit 12 Brookside Centre, Sumpters Way, Temple Farm Industrial Estate, Southend-on-Sea, Essex, SS2 5RR
Phone: 01702 469681
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard.
Delivery Cost: Determined by your Post Code Please Telephone our sales team for delivery charge to your area as not included in the price of the door. Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly. In such cases if exchange of goods is required we will charge again for delivery at the full rate.
Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We, the Company (Rochford Joinery), guarantee your new door (the goods) for a period not exceeding 12 calendar months from the date of purchase provided you comply fully with the Company’s recommended procedures set out below and provided also that the Company is not liable for any damage or defect resulting from wear and tear or unreasonable usage.
The Company will not guarantee any pine or redwood door against splitting, warping and/or swelling.
The Company will not guarantee, refund or exchange any goods sold as ex-display, discontinued, or special clearance.
Timber doors are conditionally guaranteed against faulty manufacture for a period of 12 calendar months, any door or component found to be faulty during this period will be replaced free of charge providing that proper treatment and weather protection has been applied in the correct quantity to protect the timber. Water based products are not considered by the Company to be suitable for protecting exterior woodwork such as doors and windows, any product treated with water based stain or paint will not be guaranteed. The same applies to oils (e.g. Danish oil) and waxes where used externally. A “hard” finish microporous stain or vanish must be used.
Reaching Us If you need to reach us, please email us on info [at] rochfordjoinery [dot] co [dot] uk, alternatively, you can call on 01702 469681 (International +44 01702 469681) or fax us on or write to us at Unit 12 Brookside Centre Sumpters Way Temple Farm Industrial Estate Southend-on-Sea SS2 5RR United Kingdom
Returns Policy The goods must be examined by you immediately on delivery and if the goods are found to be defective they must be returned, at your expense, to the Company’s premises within 7 days of purchase when they will be replaced by the Company. The Company will not replace any goods which are not in the same condition as when they were supplied by the Company or where any defect has been caused directly or indirectly by you or anyone on your behalf. The Company’s liability in respect of the goods is in any event limited to the purchase priced of the goods.
Ownership of the goods remains with the Company until the purchase price of the goods has been paid in full and until payment has been made in full you hold the goods on trust for the Company who may repossess and dismantle and use or sell the Goods without any liability to you at any time until payment has been made in full. For this purpose they may enter any premises of yours or occupied by you.
Any door that has been incorrectly ordered by the customer and has already been either received by the customer, or is ready for despatch to the customer, and needs to be exchanged for a door of the correct size/design will be subject to a handling charge of 30% per door.
Any purpose made door or joinery item that has been incorrectly ordered by the customer and that has already been either, received by the customer, or manufactured awaiting delivery to the customer, will be subject to payment in full.
Goods supplied correctly cannot be returned.
Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly. In such cases if exchange of goods is required we will charge again for delivery at the full rate.
The Company recommends the following procedures:-
(a)The Goods are standard doors and are delivered direct to the Company from the manufacturers. They are, therefore, sold in their natural state. All surfaces, front, back all four edges and all cut-outs (letterboxes, locks etc) should be treated with a minimum of three coats of a branded paint/woodstain or similar product.
(b)Timber is a naturally grown product and is subject to change due to difference in humidity and temperature. It is vital, therefore, that you pay particular attention to the top and bottom of the door and all end grain panels where the end grain is exposed in full and therefore, under the threat from moisture which can cause swelling, splitting and warping. The opening of joints can also occur in the most severe cases.
(c)Locks must not be fitted on any joints at this will weaken the door and cause the joint to open!
(d)Regular maintenance of your door should be carried out to ensure that it stays in good condition.
Description of goods – where doors are described as Oak, Hardwood, Clear Pine, Ash or other, this refers to the types of species of timbers used for veneers, lippings and other components used to manufacture the doors. All our internal and some external doors are built of an engineered construction unless specifically stated that they are “Solid Timber”.
Images and timber colours – The images on our website are used to represent the style of the doors only. The colours of these images should not be taken as true reflection of the doors you would get. Many of the images of doors on our website have been stained and/or vanished before the pictures were taken. The doors you will be supplied with are unfinished unless otherwise stated. Timber is a natural product and as such is liable to varying colours. This is beyond our control and while our manufacturers and supplies do endeavour to colour match each component within each door no guarantee is given that one door will be a colour match to the next door. This is an unavoidable “feature” of real timber.